Nokia
Pathetic Service

I have purchased Nokia 5610 Express Music Handset on 1st June. After about six months, I started facing number of problems with the handset such as blank display and cell hanging. Hence, I gave my handset in Nokia Care (MOBI QUEST) located at Ameerpet wherein they repaired the piece and delivered it to me after a week or so. I was satisfied with the way the set was repaired then but later after two months there was same problem with the piece. I again rushed to the same Nokia Care and gave my cell again for repair. The so called technicians told me that it would take nearly 10-15 days to repair the piece as display cards were out of stock. After a week, I made a call to the Nokia Care where I got to know that I will be getting replacement since there was some problem with the board of my phone. I was happy that finally i will get a new piece but the saddest part was that the phone started giving troubles right from the day I took it from the Care centre. It suddenly gets switched off atomatically and everytime it gets switched off I have to take the battery out and place it again and switch on the cell. After a week, the phone got totally switched off. I went to give the mobile again at Nokia Care where a technician told me that it was because of virus that the mobile got switched off. So I asked him to clean the virus and give because it is a just a matter of 10 minutes. He first told ok and then told me some cock and bull stories that download was going on and it will take two days to clean the virus. The two days are over and he still could not rectify the problem. I also got to know that replacement doesnot mean giving a fresh piece but they give a old piece (which is thouroughly tested at Nokia Service Centre but I am sorry say that even their Service centre doesnot diagnose the problems properly and rectify them) whose age is unknown to the customer

If I knew before hand that Nokia gives such pathetic services to its customers I would have never invested Rs. 12000 on a Nokia mobile.

Company: Nokia
Country: India

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