Nokia
Faulty handset

Kindly address my complaint

Taking nokia reputation i purchased one Nokia E 66 handset to be gifted to my wife on 11 october and its price was Rs. 20, 000 that time. i puchased this hanset from Nokia priority dealer PARK NETWORK PVT. LTD. in Sec 18, Noida having Bill no. 4018 and IMEI No. 352943020916883. This phone started developing some camera problem and i submitted this handset with Nokia Care HOTLINE COMMUNICATIONS at Karol Bagh, New Delhion 26 march. According to them my hanset was replaced with a new one E 66 on 4th April.

The new E66 had IMEI no 352943020554569. Afrer 2 days the new handset again has the same camera problem. How can a new cellphone have a same problem and the condition does not looked new to me.

Again today on 17 april i had submitted the handset with the same Nokia Care at Karol Bagh new delhi. My job sheet number is 104433527/090417/4

Both the handsets were having the same problem and i dont think they were replaced.

Today i got a call from the same Nokia Care and they told me that they had received a swap E 66 and it is having sum problem, so it has to be send back.

Nokia is such a big comapny and the quality with they provide for a Rs. 20, 000 phone is very bad.

My complaint number is 2-3XY6M3

this is the third time my handset is being sent back to nokia and these people dont rectify the problem.

I have purchased this handset for Rs. 20, 000 and i have got the bill proving the same. Kindly see if i can get my money back since this company has lost its quality.

Company: Nokia
Country: India

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