Nokia
Handset not charging within time

Respected SIr, I purchased my mobile from NOKIA on 9th Feb. 09. Since then My phone doesn't get charged within time. Battery was taking 3 and half hour to get fully charged even it is to be get charged within just 2 hours and 15 minutes as per the user's manual book of company itself. I went to service centre and complaint this fault. They immediately changed me with another charger. My problem didn't get solved. It started taking 4 hours and 45 minutes to get charged complitely. Once again I went to service centre. They advised me to get mobile formatted because the software is to be updated. My mobile didn't have the new software that could help charging speedily. So I got convinced and got my mobile formatted. My problem was still there. Once again I went them. They now say let we check your problem and then we will sent it to Delhi for more services and it will take 15 days to solve your problem. Now I say I don't want this piece. Let me get it replaced 'coz it has just taken 3 months to purchase my mobile. I have paid 7130=00 Rs. Why should I bear all this stuff? If I had given 7100=00 rs. Thet won't give me that piece. They say if you want to go to consumer forum, you can go but it is our company policy we can't replace it. My mobile has the facility of 3G and PTT, that are to be launched in future. If in future when these functions will start working and if I find a problem in it then what should I do? At that time my mobile would be out of warranty. I will not get any free services too. I also told the service centre that since feb. 09 to may 09 no one has registered this type of complaint so only my mobile piece is deffective but still they say it is company policy. Sir, what is company policy? By paying this much amout why should I bear as they are not. Sir, Pl. help me out. Sir, I had the purchased the same mobile in the month of August 08. But unfortunately it fall into water and it's PCB was damaged and My piece became out of use. I didn't tell my family members about this problem because I belong to a middle class family, if they hear that my piece is now of no use. They would be shocked. So I went to my friend and borrowed 7100=00 rs. and purchased the said piece in Feb. 09. Sir, I am giving 1000-00 rs. installation every month for my borrowings and facing the problem too. Sir, u can understand within just 9 months I lost my 14, 000 rs. Sir, I think u can understand how it is difficult to survive for a middle class family for this much amount. Sir, once again I humbaly request you to help me whether I would get justice by getting my piece replaced. SIr, pl. reply soon.

Company: Nokia
Country: India

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