Nokia
Worst customer service

On 5th Feb I bought a Nokia E63, bearing IMEI number: 359319020585767 (name of the product with serial or model number or service performed) at Nokia Priority Dealer (Multiline - Dwarka Sector 5).

After a month of use, the screen shows a line. I am disappointed because this happened even though there is no physical damage done. And this didn’t happen overnight. Initially I started getting vertical lines whenever a call would come in, which I thought was a software bug. Then, one fine day, they screen started showing a line diagonally across the phone, the lower part of which shows vertical colorful lines. I have visited your Nokia Care branch, on 13th March, in Dwarka Sector 5 (Om Ujala Communication Delhi Manish Link Road, Plaza 1, F-5 1St Floor, Sector -5, Dwarka-75) and they were not helpful at all. All they wanted me to do is pay Rs. 2800 for the screen replacement. I explained to them that there has been no physical damage caused and the phone shows no signs of physical damage at all. As I insisted on getting the phone checked by the Nokia Technical team, they came up with some stunning disclosures. They told me that if the phone was sent to the technical team, the condition of phone will deteriorate and the blue panel which my phone wears so gracefully may even change to a red panel. I’m just wondering, how can they bad mouth Nokia’s Technical team, when they are themselves a part of the same organization. Its then when I lost it and asked them Why? They shouted and screamed and asked me to leave the premises, which was quite embarrassing. This is, by far, the most horrible experience I ever had. I then decided not to go to any other Nokia Care centre and I have reasons for this. First, I don’t want my phone’s condition to deteriorate by sending it to the technical team (as claimed by your own people), because expect the screen everything else is working great. Secondly, I don’t wish to face similar embarrassment again.

Company: Nokia
Country: India

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