Nokia
Nokia Care Centre services

I met with one of the worst service from Nokia Care. I have been using Nokia handset for past 5 years. And i have serviced with few Nokia service centres in Mount Road and Kodambakkam etc for serveral nokia sets. But the one in Ashok Pillar (just above Hot Chips near Ashok Pillar) was the worst service i met before.

I am using Nokia 7610 model which had a ringer problem. When i receive the call the phone will not ring but when i press the phone near ear piece, it rings. I guess it has some loose connection kind of thing because once it fell down from sofa. At it also restarts. So with these complaints i gave it to service on saturday and they asked me to call on wednesday to know the status. I didnt get any call on wed and so i called on thu but nobody picking the phone. I went to the service centre on saturday, the person who collected the mobile asked me to get it from delivery section. The person there said the phone cannot be repaired and asked me to take the mobile. I said ok and got the mobile back. When i asked about the number which they asked to call they said it is out of order for past 2 days.

But after i come home and switch on the phone it is not working. I thought due to battery drain, i put on charge for few hours. After i tried to swith on it is not working i was shocked. I went to service centre on monday and shouted them back. They said it cannot be repaired by them which will be done by Nokia care - New delhi and asked me to contact after a week. I waited for 10 days and went back and they gave the same reply. This time they said.. i gave the mobile in NOT WORKING condition and he accepts that i mentioned RINGER IS NOT WORKING.. Such is blabering answer they gave... How come one will give service for ringer problem for a not working mobile..

Now mobile is not working at all... Fed up with the service and now i need to buy a new mobile...

So friends please dont give ur mobile service in Ashok Nagar Nokia Care (ful)...

Company: Nokia
Country: India

  <     >