Nokia
Service & support

I have purchase one nokia handset N72 bearing IMEI No 355721023833942 from RKM Traders, 268/8, G.T.Road, Liluah, Howrah on 25/10. In the month of May some virus problem arised. To repair the problem, I was asked by the Nokia Care Centre namely VISION Care at 1/1 Hardutta Rai Chamria Road, Howrah - 1under Job Sheet no 090624/11 dated 19.05. it take some time as it is to be sent to Delhi. I agree and ask them to get is soon. But contacting 3-4 time, on 24th June they informed that the set has been return back by delhi without repairing and it is to be sent again to bangalore office and it again take 10-15 days to repair, Now sir, in the mean i have already lost a recharge of 333/- which is expired. The most & important thing is that they have now started misbehaving and telling we are helpless. Now I want to know sir that to repair a virus problem does it take 1-1.5month. if so its very strange. Being NOKIA the number one company in India have market of more than 60% in the mobile handset field is taking so much time.

Company: Nokia
Country: India

  <     >