Nokia
Bad experience with nokia care noida centre (sector 2)

I had bought a Nokia N70 music adition mobile phone (IMEI Number-351863010657514) on 22 December from "The Hello Station" Nokia priority dealer in Laxmi Nagar, cost of Rs. 17, 499 (Bill Number-4692). In the month of August I had some problem with my mobile, as its keypad was not working. Hence, I had given it to Nokia Care (Noida centre, sector 2) in the same month. Job sheet number for the same is 194280, that was in the name of my friend Lalit, who had given it for servicing on my behalf. On 16 August he went to Nokia care to collect the mobile. They told him that it could not get repaired due to technical problem, it would be getting replaced. They asked for battery and memory card to be handed over for replacement purpose. On the same date they gave him my mobile and closed the case in their records. On 25 August Lalit visited to them and handed over the mobile along with memory card, battery and zerox copy retail invoice for replacement purpose. They gave him a handwritten manual sheet as their software was not working at the moment and told to come after one month. Unfortunately I had lost this manual sheet. As per time given I visited to them on 8 October to collect my mobile, they asked me the job sheet number that I did not have. I had given my old Job sheet number to Praveen. He told me old service request status that mobile had been handed over and case had been closed. I argued about it, he told me come the day after tomorrow, as he would check it in their manual records. Hence, I again visited to them on 10 October. Praveen denied check it. I met to his senior Jatin and Nishu. Nishu was looking least bothered about my problem, he kept the zerox copy retail invoice and told me to come after 1 week. I know, they will do nothing for it, they all are only making me fool. I am very desperate. HCL Nokia Care Team is just a bunch or jokers running a Freak Show.

Company: Nokia
Country: India

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