Nokia
Frustrating customer care!

My name is sagar aggarwal. I purchased Nokia 6681 in April 06. In April 07 i took the annual meintainance contract (AMC) from nokia at the care centre which is located at A-78, Sector-2 Noida, (UP) 201301. On 3 june 07 i submitted my handset for repairing at the care centre which is located at A-78, Sector-2 Noida, (UP) 201301. as it was giving me battery backup problem. The mobile used to get switched off after 5- 10 minutes while talking.

They told me that it will take 1 week to get repaired, they took the photocopy of the AMC card. and gave me the manual job sheet stating the problem, imei, nd date of delivery of handset. I called in the service centre on 11 june and ask for the status of the handset they told me that it will take two more days, i went to the service centre in 14 june. there i was been asked to meet Mr. Kundan. I went to him and asked him for the status he told me that it will take maximum of 1 week more.

I went there on 21 june again Mr. Kundan There said that it will take 1 more week and this time he game me his personal no. and said that before coming here i can ring him and ask for the status with him. I tried calling on that no. many time but he dint picked up the call. I again went there on 29th of june to get my handset but again i got the same reply this time he said that it is taking more time because it is the case of AMC. I told him that he should have told this to me before but he again appologise and said that within this week my handset will be ready.By this time in decided to complain about this. I called in the Nokia Care call centre on 011-30303838. there i logged the complaint and they told me that i will get the response within 24 hours which i dint got. I called in Nokia Cust. Care many time.

On 4 july they commited me that ur handset will be ready on 10 july. I went there on 11 july and this time i was been asked to meet Mr Nishu Bhamras who is the floor manager Nokia Care (Noida Sector 2 centre). On asking why this is taking so much time he said that it is in the process...

When i further asked him the reason he got irate and he said " Log yahan par 2-2 mahine wait karte hai aapko to bas 1 mahine 10 din hue hai" NOW DO U THINK that the statement that he said was right? The Floor Manager at the Nokia Service centre need to understand what he is talking and what sense does it make.

I asked Mr Nishu Bhamras to provide me with his Employ ID and give me the address of the head office where i can complain regarding the issue! To this he said we the people woking at the nokia centre dont have the employ ID No. and he told me there is no one above him here and nothing can be done. When i insisted that i want the employ Id he further said " Jo karna hai kar lo, jahan complaint karne hai kar lo mera kuch nahi bigad paaoge".

Now after getting this kind of reply i decided to file a suit against Nokia In the Consumer Court and decided to complain about the behavior of the floor manager at the customer care no. I called in at the same no. 011-30303838 there i told them the whole episode and they insisted to give them some more time and they promise me that this time the issue will be resolved and they told me that they will write my feedback and forward it to the concerned person they also asked me write a written complaint at the nokia website and they told me that i will get the resolution within 24 hours. I did the same and in the mail i mentioned everything. But till now i haven't received any reply.

On 17 i called in again at the nokia care Helpline no. and they told me that the handset will be available on 20 july. Yesterday That is 21 july I went to the nokia care center again. again i was been asked to meet Mr. Kundan. He said that they have sent the insurance claim at the insurance company there he said that it will take 15 more days thereafter they will repair my handset...

Now people Do not You think that this is really Frustrating. The customer care people, the nokia care staff people are really nonsense... they care damn about the Customers. They think that we are fool here who actually purchase there handset and waits for 2 months to get them repaired.this is really Frustrating. I mean Its been 50 days now and still its been in Progress of repairing...

This is enough Now i have made my mind Within 2 days i will file a suit against Nokia in the consumer Court.

Company: Nokia
Country: India

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