Nokia
Very poor customer service by Nokia care

Hi,

I'm from hyderabad-AP-India. As the radio in my Nokia N73m (IMEI No 351851018069410) was not functioining and it was under warranty i had given it for repair in Nokia Care at punjuagutta. they told me that i would be repaired with in a week time but after that one week they started delaying by saying that radio componenet are not available. after 15days they said my mobile phone got scrapped and i would be getting a new mobile phone. again they said it will take 15 days more to replace a new mobile again they delayed and at last they handed over me a SWAP which is a replacement, its is in avery poor state with all scratches onit and the vibration and key pad in ir are not working properly. when i took this ro the notice of service center now they are again telling me that i will get a replacement after one week, i dont know how long they will prolong this. Aftering assuring that they will give me a new mobile how can they give me a replcement piece that too which is not workig properly. i got vexed with the service of nokia care, their service is very poor. i need a new mobile as soon as possible. Please can any one help me with a solution for this

Company: Nokia
Country: India

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