Nokia
Nokia care service Pathetic

I have this Nokia 5320 handset which is under warranty period. I did a software update on 23RD July and followed all the steps as mentioned in the nokia site. But after software upgrade my handset was not working, So I took it to Nokia care as per the instruction in the site. At Nokia care after queuing for 2 hour I explained the problem to the executive. Instead of looking at the software part they kept insisting the problem is with hardware. I was told there is liquid damage and warranty would be void, I said but the problem was to do with software he said anyway warranty would be void we would do the servicing and software update also it should work fine we would charge you Rs 165 for this. Sounds Ok, I said fine whatever you put in jobsheet I need the handset in working condition. He said they would be able to return only the next day and he would call me once it is ready. The next day I received a call saying that they found the exact problem, the problem is with the screen, the screen needs to be

changed it would cost 1900 odd. I asked, if he could give me this in writing that my problem would be solved then he was unsure.

The problem is with software because it was working perfectly fine before the software update. If so called experts at Nokia care are not able to identify the exact nature of problem how are they going to solve it. This is bad. I need my mobile in working condition and would also like to know the escalation procedure. I need a reply.

Company: Nokia
Country: India

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