Nokia
A Defective Nokia Model

To Whomsoever it may Concern

This is to inform you that I purchased a Nokia mobile 6080 from the dealer "Big C" at Hyderabad on the 4th of November.

From the day one we found that the mobile was a defective piece as the number used to get dialed automatically while on conversation itself. On contacting the Nokia Care Centre they seemed to first of all not look into the matter as they responded very reluctantly. Only after speaking to the customer care at Chennai they took the mobile for the so called replacement and I was informed that the handset would be coming back to me only in about 20-25 days.

What I would like to tell you is that I have been a very loyal customer to Nokia from the past 7 years as I owned more than 10 models in that span. It is very disheartening to receive a poor response from Nokia who claim to be the World's No.1 Company.

I was also informed that the particular model (6080) has so far received many complaints and has been a failure. If this is the case I just want to know why Nokia is allowing its dealers to promote this model which is a big failure with a lot of defects. After the battery issue I think you got to be a lot more careful with the models that are being promoted as this is a case of severe contemplation as it costs the brand image of Nokia.

Without a further delay and a stretching of 20-25 days I intend to get an immediate solution with either a replacement with a new model or with a new handset at the earliest.

Company: Nokia
Country: India

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