Nokia
Mobile problem occur again and again

To

The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia N81 set Sr. No-356994016155214

This is with regret i have to inform you that my set has functional problem from the day it was purchased, in the month of November end 2009 from mobile buzz sector 17, chandigarh.it’s first functional problems was with the speaker I was not able to listen any received call, I took it to nokia care they fixed the problem and said it would not occur again.later again I started facing the same problem i took it again to nokia care and they fixed it again, now this is the third time it developed keypad problem, I was not able to dial any number . they have kept it with them to rectify the problem.

I am sure that a faulty set was deliverd to me when I purchased it and i have lost the trust in the current handset. The Product code is 0570887.It has been currently given to the Nokia Care Chandigarh and the Job Sheet no163433527/090629/14, I gave this set to them on 29/ june and its been more then one month and my set is not repaired so far customer care says the problem was again occurred so set has been sent to repaid again.. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Mahesh Kuma

Company: Nokia
Country: India

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