Nokia
COMPLAINT ON NOKIA CUSTOMER CARE AND SERVICE CENTRE

I am Nagamani, me and my husband purchased the Nokia handset 6300 on 28/07 and the IMEI No. 356261018563765 on 23/11 my handset suddenly switched off.

I thought low batter I charged 2 to 3 hrs but my set was not getting on. So on 24/11 we gave this handset to your authorized service center at SANMAN MOBILE, No. 21/1, Sanman Complex, 1st Main Road, Yeshwanthpur, Bangalore – 560022, Ph: 080 41273581. I was following up with the customer care about my handset, later on 30/11 I visited your website www.namscareonline.com with my job sheet no. 259343506/071124/27, I got the report as “Repaired-Closed” immediately I contacted the service center that my set is ready. One person from service center collected my set from the L3 office on 30/11. I got this information because I was following up with them to get my set, as I required my set urgently.By evening same day service center’s person called my husband and informed I got the set, so my husband requested please call back as soon as u reach the shop. He called at 6.55 PM by the time we pickup the call he disconnected, again we called the Person who called from the service center Mr. Irfan (M): 9880095562 to stay back 5 minutes we are in the same locality. He answered very harshly that no it is not possible to stay even 1 minute as the is till 6.30PM. Inspite requesting he was not ready to stay, so my husband went on 1/12 to collect the set.

At that time the handset is accepting HUTCH connection but not any other connection. Immediately my husband informed me regarding this and I spoke to customer care and the answer I received my your customer care is that it is not possible so lodged the complaint No. 2-2nkbzp on 1/12 at 4.00 PM and to wait till Wednesday, 5/12 that Mr. Irfan is playing around. My husband did not take delivery of the set and gave back the set for repair. The Job sheet no. was same. I am following up with the customer care and they tell that this set was not received by them and in service center Mr. Irfan tells us that he has send the set to L3 office. Again I called on 07/12 to your customer care they require another 5 days to repair. After 5 ie., on 13/12 I called to customer care they told to collect the set from the service center and when I called to service center the answer I received is that my set was scraped and I will be getting new set ie., after 15 days. But till now no response. NOKIA IS WORST & I DON’T KNOW LEAST WORD THAN THIS.

NAGAMANI

9880461548

Company: Nokia
Country: India

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