Nokia
Customer care

I have purchased the hand set NOKIA 7210 dated 21.01.09. from a dealer CORONATION in Jorhat Assam. I was having problem of low tone and less battery back up from very begining. But They always said it is ok. i have visited the dealer alsmost 4-5 times during past six months after purchase. Now i have accute problem of battery back up, back up doesnot stay even for 1 hr. When i approached them they diverted my call to Nokia care. where they have digonesed some problem in the PCB and says it was opened and unauthorize work was being done on it. and they said to me to replace the battery, when i said i have this under warranty they said battery warranty is only for 6 months.(whereas from very begining i have this problem .. they did not find the root cause that time)

Most interestingly when i said ok i want to purchase the battery they asked me original or duplicate... now how come NOKIA Care can ask us this question?

Company: Nokia
Country: India

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