Nokia
Nokia customer service is pathetic

Hi

I had bought Nokia 5310 on Jan 08 & from day 1 it had problems in GPRS functionality.

As per my discussions with nokia executives on 080 30303838 i had submitted my handset twice to mumbai nokia service centre in lower parel & provided them with the job nos.

Copmplaint nos provided to me by your phone executives are

1. 2-2UKOSR (23 Feb 08)

2. 2-2WAN9F (15 Mar 08)

I was assured that my problems in phone will be resolved which never happened even after replacing the handset.

Also when i asked for senior executives of Nokia Care line, none were available & no one ared to call back.

I have to constantly do a follow up by calling bangalore number which on an average takes 10-15 mins std call.

Think i mite have already spent above 500 bucks just calling nokia call centre.

2 months since the complaint made, nokia care is asking me to again submit my handset to their service centre & again follow the process which has been already done twice.

Sorry to say but this is my worst experience of customer service of my life.

Company: Nokia
Country: India

  <     >