Nokia
Poor service from Nokia for N91 8GB

I had purchased N91 8GB in Aug 07 for RS. 17300/-. It went down on 18 Dec 07 (it was not responding) and I took it to Nokia care (Instant Solution Gurgaon, Haryana). they told me that the phone has some hardware problem and they will have to send it to Nokia service center. They responded back on Jan 18 saying that company has replaced your phone with an old N73 ME. I was leaving the town then and didn't have any option but to accept it. I asked for accessories for the replaced phone to owner of the Nokia care (Mr. Rohit) and he told me that I will have to purchase battery and all. I purchased new battery (Battery BP-64) from him, which costed me Rs 950/-. Later in the evening I called him up and told him that I am not happy with the deal. I got an old phone and was not even given the accessories. He then told me that he will try to get the accessories. Later on 8/2, he called me up and said that I deposit all my accessories for N91 8GB and get replacement in two weeks time. Now this has been going on for almost 5 weeks, but I haven't received the accessories. I request Nokia management to intervene. Please get me new phone (N91 8GB) with accessories or return my money in case you cannot give me new N91 8GB.

Company: Nokia
Country: India

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