Nokia
Defective Model N 81

I had purchased the handset in the month of Dec 07. There was a defect in the audio quality and I had submitted the same to the servie centre of Nokia but till date I haven;t received the handset. I had written to Nokia twice about this and have provided all the requied details but still there is no satisfactory revert from there end. Its been 1 month and still they are yet to get back to me morover the behaviour of there service centre team is absolutely uncourteous and irresponsible. I have asked them for replacement as the defect has occured in the set for the second time but they have just told me that they wil revert in 24 hours but till date there is no revert. I have receivd only 1 call from there service team and to my most surprise the person was not at all aware of the issue. I would like to lodge a complaint against them for the mental harrasment and the losses I have incurred in terms of my office working hours and my money due to the non working of the handset.

Company: Nokia
Country: India

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