Nokia
RPEPALCEMENT OF DEFECTIVE SET

Subject: Request for change of Mobile Set N-70 Music Edition bearing IMEI No.

356294011541140. Bill No. 627, Dated 11.06.2007.

Sir,

I wish to brought following information in your kind notice:

1.I purchased Nokia Mobile Set N-70 Music Edition bearing IMEI No. 356294011541140 and battery no. 06704003B2066 from M/s Media Net, Agartala on 11.06.2007.

2.I started facing problem of early discharge of battery & handed over to Nokia Care, Agartala for necessary action. After few days I was handed over back to me informing me that it has been repaired.

3.Again I started facing problem of early discharge & overheating and handed over to Nokia Care, Agartala on 13.02.2008 for repair. I received it back on 18.02.2008 telling me that same has been repaired.

4.The problem of overheating did not get resolved and I gave it back to Nokia Care, Agartala, on 01.04.2008. I was told that it is required to be sent outside Agartala for repair. I received it back on 03.06.2008. Eventually, I was without mobile for more than two months. After few minutes of receiving the mobile set on 03.06.2008 I observed that screen is blinking. I charged the battery fully. Now there is no display however power gets on.

Now this is a humble submission to you that I was without mobile for more than two months for no fault of mine. This set is in Warranty period. I would like to emphasize that I should not be punished for having opted to buy a Nokia set. It

was my firm faith and strong belief in Nokia which prompted me in deciding to opt for Nokia Set inspite of being so many choices in the market.

I had been facing problems & sufferings from almost a period of one year. I request to get my set replaced. The warranty & guarantee period of this set shall be expiring on 10.06.2008. The copy of the compalint & my set has been given today at local branch of Nokia Care Centre, Agartala, Tripura (west).

Yours sincerely,

Dated 04.06.2008

(S.S.Khanna)

Superintending Geophysicist (Wells)

Oil & Natural Gas Corporation Limited

Tripura Asset, Agartala.

contact no. 09436500698,

0381-2378684

Company: Nokia
Country: India

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