Nokia
Repair of new Nokia 1650

Dear Sir/Madam

I would like to draw your attention to the following :

1. I bought a Nokia 1650 Black set on 10 Feb invoice no. BB/804 dated 10.2.2008 for a sum of Rs. 2, 250/-. My warranty period of 6 months expires on 9th August.

2. On 20th May the set began to display the ‘battery is low’ signal after which the set refused to switch on even after recharging.

3. I reported the problem on 21/5 and handed over my set for repair to the Nokia Care Centre at Anand International, 233 D.H.Road, Kolkata 700034. Job Sheet Number is 319434038/080521/10 dt. 21-May, time 10:26 am.

4. No liquid damage or misuse/ wrong-handling of the set was diagnosed by them.

5. The set was returned on the same day but I had to give it back for repair because it still was not working.

6. Twice I was called by the repair centre for delivery of my set but it could not be handed over to me each time as it was still not working. According to Anand International, the set had also been sent to the Head Office for repair.

7. The set has not been returned to me till date because they have still not been able to repair it.

I have bought a Nokia set with the expectation of getting good value for my money; it is apparently such a big company. However, the performance of the product and the performance of the Nokia Care centres leave much to be desired.

I have already suffered for nearly a month without a set and repair does not seem likely in the near future. Also, I do not understand why I should have to settle for a repaired set after using a new set for only 3 months when your service centre has admitted that I have not damaged the set through misuse.

I expect an immediate reply to this complaint from your end highlighting what steps Nokia intends to take to sort out the above issues barring which I shall feel compelled to take the matter to the Consumers’ Forum.

Thanking you,

Yours sincerely,

N Kargupta

Company: Nokia
Country: India

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