Nokia
Eplacement 3500c

From:

Philips Abraham

Flat No.302, Jyothi Paradise Apartments

Brindhavan Colony,

ECIL PO

Hyderabad 500062.

Cell No. 09848046855 4th July

To,

HCL INFINET LTD.,

E-4, 5 & 6, Sector 11

Noida 201301

Uttar Pradesh, INDIA

This is regarding my cell phone model no.3500c which was purchased on 3rd of March from the Nokia priority dealer MM Associates Hyderabad vide invoice no.31757 dated 3/2/08. The instrument developed problems (gets off very often, gets heated up, need to be charged for a longer time and while receiving a call a beep noise comes) and was given back to the dealer for repair on the 23rd of March. The instrument was given back to me on the 2nd of April stating that there was some problem with the software and it was rectified. The problem continued and the same was returned to the dealer on the 3rd of April with the same complaint. They said it was sent back to the factory and it will take minimum 40 days for replacement. A new piece was handed over to me on the 5th of May. The new instrument worked normal for 10 days and again the same trouble started. It was given back to the dealer on the 10th of June. I had checked with the dealer on the 31st of June and was told it will take time till date I haven't received my cell and each time they are giving a excuse.

Hence I am writing this mail to you so that maybe you would be able to help me out. I went for the “Nokia Brand” over others as it is the most respected one in the market. I have been very loyal to the Nokia Brand but after this incident I am disappointed. I had plans to purchase to Nokia N 70 but I have dropped that plan. This kind of experience with your product & customer care executives has left me highly disappointed. I guess I should start dissuading & discouraging people from going for your brand so that at least, they won’t face such a grave trouble. If it would have happened with some other brand, it was quite acceptable, but all this disappointment coming from a brand like Nokia is a shame.

The Details of the Product are as follows:-

Handset # : 3500c

Colour: Blue

IMEI : 352048020195288 (35768017666635)

Purchase Date : 3rd Februay 2008

1st Jobsheet # : Mis placed, dated 23rd March

2nd Jobsheet # :4156 of MM Associates Dated 03/04 (4100262666, dated 18/04)

3rd Jobsheet # : 4480 of MM Associates dated 10th June.

I hope that you will look into this matter & do the needful ASAP, so that I don’t have to encounter any further inconvenience.

Awaiting your earliest reply,

Philips Abraham

Company: Nokia
Country: India

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