Nokia
Nokia 5610 Xpress music Mobile

Sent: Monday, September 01 12:23:51 PM

Subject: Re: Nokia - Ashit Kumar Das - N5610 Post Service Quality

Dear Team,

As per trailing mail, I had visited Nokia Care Center to deposit my Nokia 5610 set. Sorry to say that the response that I received there was really shocking. I was asked to deposit the set on Tuesday morning because they collect problematic sets the whole week and send it to concerned team every Tuesday 2:00 PM. Request you to confirm this because earlier too I had visited Nokia Centers where deposition and receipt of problematic sets was smooth.

Request you to intervene and provide a speedy resolution ASAP.

Nokia Service centre Address:-- Om Ujala Communication, F-5 Manish Link Road Plaza -l, Sector-5, Dwarka, New Delhi-110075, Ph 9891041964 (Contact person:- Mr. Kamal Agarwal)

Visited on - 28th Aug.

Thanks & Regards

Ashit

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&&&&&&-Sent: Monday, August 25 11:55:33 AM

Subject: Re: Nokia - Ashit Kumar Das - N5610 Phone Service Provision

Dear Shamshad,

Thanks for a prompt reply. Below are the details that you had asked for:

1) Location and complete address of the Nokia Service Centre (where your handset is submitted) :& Nokia Care Dwarka Sector 5. New delhi - 110075

2) IMEI /ESN (International Mobile Equipment Identifier)/Serial number of the mobile phone :& 358652015905801

3) Latest Job slip/repair number :& *Nokia care* *job no* 369434038/080526/1 dated 26 may

4) Place of purchase and date (complete address of the dealer) :& Essar telecom retail Ltd. G-3 Aggarwal mall Plot -3. Sec -5. Ph:- 011-64585812.

5) Date when the phone was submitted :-- dated 26 may

6) Your alternate contact number :- 9958866446

7) Previous Job Sheet Details :--

8) Case reference number (if any) :--

*Apart from all this, I agree that it might take time to check for all the reported issues in a mobile. However, my concern is the quality of

the cell rather than the service provided by Nokia. As per my knowledge, if a phone is put on loudspeaker mode, the call will be better audible

than that in handset mode. However, in case of my cell, there is no difference between the audibility in loudspeaker mode and handset mode.

As per the guy (s) at service center, it's a manufacturing fault. When asked to give the same in written, he refused to do it. Kindly let me

know, how can I get this problem resolved? *

Thanks & Regards

Ashit

==========================================

*From:* Ashit

>> *To:* ext-pramod.6.kumar@nokia.com

>>

>> *Cc:* mobicares@themobilestore.in

>>

>> *Sent:* Monday, June 16 6:36 PM

>> *Subject:* Low audibility on Nokia handset (even at loud speaker mode)

>>

>>

>> Dear Team,

>>

>> *Subject:* Problems faced after buying a Nokia handset. Model

>> No-5610d-1

>>

>> I bought a Nokia Handset model number- 5601d-1 and IMEI number-

>> 358652015905801 on 21/04 .

>> Since that very day I am facing the problem of low audibility. I

>> tried to get the same repaired at one of the authorized centers

>> for Nokia but to no success.

>> *Nokia care* *job no* 369434038/080526/1 dated 26 may.

>> The problem still persists. Even when the mode is changed to loud

>> speaker, incoming voice is faint.

>> I have checked other sets of the same series and make. There was

>> no audibility issue with them.

>> Request you to provide a resolution for the same ASAP.

>>

>> Looking forward for an early revert on the same,

>>

>> 1) Low audibility

>> 2) No option to stop the audio or video only pause and come out

>> from there

>> 3) Ringing volume also not satisfactory

>> 4) Not satisfactory behavior from The Mobile Store & Nokia Care

>> also. According to them, this is a manufacturing problem.

>> 5) Since my handset is in guarantee period, hence request you to

>> get the problem resolved either by repairing the handset or

>> replacement of the same.

>>

>> Thanks and Regards,

>>

>> Ashit Kumar Das.

>> 91 9958866446

Company: Nokia
Country: India

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