Nokia
Phone not working in 5 days of purchase

Hi My name is Venkat, Brought at Nokia E71 on 22.09.08 for 21000/- The phone suddenly stopped working on 28.09.08. I had been to the Nokia Care (Star Electronics) in Hosur Road. They mentioned that they will send the phone to head office for repair and will give it back in 15 days. As the phone was only 5 days old I asked for replacement, they turned my request down saying they will only do so, once the phone comes back. Now on 15.10.08 I called them to enquire the status. They told me nothing but saying " Sir, call us back on 24.10.08" and kept the phone down. And on going to the customer care, the person says " Sir, these are electronic goods, thats why we give warranty". Some body please tell me they give warranty because they are not sure about their products? Then why do they sell those?

I have no response as to when my cell will be back or whether they will get it replaced. I believe I cheated for 21000/-, by a great brand, "NOKIA". My peice of my has been lost, by worrying everyday about the phone. And 21000/- Rs. is not easy money, I believe. Please tell me what I have to do. Where I have to complain or I shall get some justice.

My Nokia Care Job card No.542434038/080930/6 Dt.30.09.08. (When enter the same in nokia care is says Job sheet not found).

Any body please let me know what to do?

Company: Nokia
Country: India

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