Nokia
OVERCHARGING & MISLEADING BY NOKIA CARE

Anmol Electronics Service

Kolkata

Dear Sir,

I would like to bring to your notice that I have purchased this NOKIA-6600 mobile set ESN/IMEI No. 356640005724607 on 31.10.2005.

I have given this set to you for repairing on 17.07.2008 vide following details:-

Job Sheet No- 147434038/080717/31

Date: 17.07.2008.

On 17.07.2008 your service engineer dismantled the mobile set and informed to undersign that repeiring of the mobile set will cost around Rs.400 to 450/-

On 19.07.2008 in the evening I was infromed over telephone that repairing of the said mobile will cost Rs.1400-1500/-. I have confirmed to repair the mobile on 21.07.2008.

On 30.07.2008 again I was infromed that repairing will cost Rs.4600/- with a allegation that some unathuorised person has opened the mobile.

In this regard I would like to state the following:-

1. Allegation made by you regarding dismantling of mobile by unathourised person is completely baseless. It has never been dismantled except your service engineer on 17.07.2008.

2. Repairing charge infromed by you is too high and not accepatable to me. You have keep on increasing the repairing charges from 17.07.2008. You have already increased the reparing charges thrice from 17.07.2008. I dont know what is the next?

I would like to bring to your notice one more problem with this mobile set. It has came with BL-5C Battery No. 0670400363563M363721808039. After six month battery back up of the above set was become very low around 2-3Hours. I have to keep on charging this mobile for use.

Now this battery has been swallen from both end and it has became unusable.

I feel that this has happened due to poor quality of battery.

I have purchased the NOKIA set because it has good brand image. I was under the impression that NOKIA will provide good service whenever it will be needed. But the above instance has forced me think otherwise.

I will once again request you to kindly repair the above set at resonable cost and oblige.

Regards

S.K.Pandey

On Fri, 25 Jul anmol electronics wrote :

>Sir,

>

>The said handset was send to level 3 service centre for repair. We will

>inform you after completion of work. Need your co-operation.

>

>

>

>Thanks & Regards

>

>

>

>

>

>

> %__

>

> From: SunilKumar Pandey [mailto: pandey.sunilkumar@rediffmail.com]

>Sent: Friday, July 25 7:17 PM

>To: anmol_kolkatta@nokiacareindia.com

>Subject: Job Status

>

>

>

>Date:25.07.2008

>

>Anmol Electronics Services

>Kolkata

>

>Dear Sir,

>

>I would like to know the status of the following job.

>

>JOB SHEET NUMBER: 147434038/080717/31

>Date: 17.07.2008

>Model: Nokia-6600

>

>Kindly confirm the job status.

>

>Regards

>

>S.K.Pandey

>Cell: 9830202268

Company: Nokia
Country: India

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