Nokia Care
Bill not Furnished

Hi,

I visited authorizaed Nokia Care Center in Aundh, Pune for my cell phone repairing. One of the button in phone was not working properly. So, I asked them to repair it.

First, I was told, I t will take three days to repair a single key pad button.on my persistence, they did it in one hour, when i was there.

I was told to pay 150 rupees, which I paid without any bargain because charges were displayed. But, when I asked for Bill, i was told that for this work, there is no bill required. I argued for some time, but they didnt give it. I had wated two hours, so I didn't say anything.

After two days, the button stopped working again. But, due to my hectic work schedule I couldn't visit the store for next 20 days. But, when i went back and told them, they said they dont have any record of my visit. Fortunatley, there was one register entry for new case order was made against my name, which i used as proof. But, they still told me that if i need to repair button, i have to pay again and submit my phone for three days.

It was very frustrating. Manager's behaviour was very bad during the episode. to add, during these two visits, two bolts of my cell are missing and the phone is now not usable.

Company: Nokia Care
Country: India

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