Nokia Care
Non replacement of cell phone

I bought a New Nokia 6300 Phone on may from Tilak Nagar, Delhi. But Now the current position is that my Phone is not working properly (Rebooting, charger jack loose, somtimes not vibrate) and also I am without a phone for almost 21 days, which is a basic need for life. I submit the phone to Nokia Care HCL Infinit Service Centre, preet vihar on 26th Oct 07 but their the handset is not repaired. The set is hardly 5 months old and you people at service center are not able to identify the problem and they are taking more than 10 days to convey the status Due to this I am going through mental stress and lot of inconvenience as I have other liabilities too and important work to do. Due to not availability of my Phone I am unable to Contact anyone and wise versa. I tried to contact Nokia many times through different medium i.e. Phone, through internet, I also visited to Service Centre to check the status of my report. My jobsheet number is 1101101754 (26th-Oct'07), SERIALNUMBER: 353932016621671, CONTACT NAME: MR. KHUSHAL given by Nokia care. Now I am fully dissatisfy with the services and need to get my Phone Replaced, or my amount with the suitable interest rate and compensation, else I will file a complaint with the Consumer Court under the Consumer Protection Act of 1986.I seek compensation for the mental agony caused due to his deficiency in services and inconvenience faced due to no availability of my Phone for almost one month. The return date of my phone is 10/11 which is in jobsheet than 16/11 and till date there is no response of nokia centre or they dont pick up the phone whole day on any of the 5 given nos., we could get them after much difficulty) and they keep on increasing the time period to collect the mob.last time. The customer service person at this nokia care center is so rude also not reposnding if anything is asked, she was always doing her personal job making the customer to wait at Q. It is quite pathetic that a reputed company like Nokia is taking such a long time to address this problem. I request you to immediately give instruction to replace the set

Company: Nokia Care
Country: India

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