Nokia Care complaint
Nokia Care complaint

Hello,

This is about my cell (Nokia E-51) complaint. I have given my cell for repairing on 14th July to EDGECOM Nokia Care, Thippasandra, Bangalore center. There was a water logging problem. 1st time they asked me to come on 17th July and from that time onwards they keep postponing my cell delivery. My job sheet no. is 303465550/090714/56. I checked through Nokia toll free no. and they informed me there is some problem with display and they said they have sent my cell back to Bangalore on 10th from Noida. Now its more than 1 month over but till now i have no clue about my cell. Every time i go to care center they give different figure and different problem and different delivery date. Last time (Friday 21st Aug) when i met manager there he gave me different problem saying my cell track is got spoiled and has to change the PCB which will cost me 5k and later when i said i will check with another care center then he gave 3700/- figure and as i said i will lodge a complaint against it then immediately they said they will deliver my cell on Monday with working condition.

When i pressurized them then they said they will give me new handset and they will charge the servicing cost. I checked in market that E-51 series is not available in market. They were about to give me second hand handset without guarantee and warrantee. Kindly solve this issue on priority basis. Its already one and half month over and till now i do not have any idea about my cell condition.

Regards

Company: Nokia Care complaint
Country: India

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