NOKIA care - Mobile Model No: 3110C
Poor customer care and non availaability of current spares

Sir

My wife Mrs. Neeluma. A. Raj had purchased a Nokia mobile hand set from one of their dealers at Trivandrum in September. This was given to my daughter for her use, which she got spoiled by getting it wet. We had given it for service under oput of warranty to the Nokia Care centre at Powerlink vide Jobsheet No 7816 dated 10/11.

I have been regularly enquiring about the status of the repair but to no avail. I had contacted them atleast 5 times and every time the female voice at the other end will keep saying that she will call back in half an hour and tell about the status which seldom happens except the last time because I asked her name. After two week s of giving the mobile they said that it has to be send to the factory and it will cost approximately Rs.1200/- which I agreed. But on calling up yesterday to find out the status these issues about their service was highlighted by me and they then rang me up back and said that the hand set cannot be repaired. Today when I took delivery of the same the explanation given is that as there is accute shortage of spares that too of an in vogue model it sounds really strange. The service executive says due to the Econamic meltdown in the west the supply of spares has been severely effected. Please take up the issue with the Nokia authorities and get my fairly new handset repaired for which I am willing to pay the cost incurred for the same. Thanking you in anticipation.

S. Arun Raj,

Vivian Villa, T.C.IV/433,

ATRRA-167, Rose Nagar,

Ambalamukku,

Kowdiar. P.O,

Trivandrum-695003.

Company: NOKIA care - Mobile Model No: 3110C
Country: India

  <     >