Nokia cellphone 7500
Ignorance in registration of complaint

Hello forum,

i am a doctor by profession, working in government hospital, i have bought a nokia cellphone 7500 last year in madurai, TN, at universal mobile shop. and i started using mobile subsequently using cellone as my service provider. from may onwards there was voice break in my phone and visited nokia care which they said as mic problem and since the handset was in warranty they replaced free of cost, but my problem was not solved and on july 3rd they put a job card and said that the service is beyond thier repair and they have send to newdelhi for further repair. after a month i went to the service station-nokia care to ask about the status of my hand set, they said that they have received but the problem was still persisitng, now i asked the service people to replace my handset, they said that this is not their job and that has to be decided only in delhi, and once again they sent ther set to delhi, also they said that you register a complaint in tollfree number which i did subsequently in next day (4th aug) but what they said was the handset was repaired and sent ot service centre. i explained the phone attendent in tollfree that handset is still having problem even after repair and i wanted to talk to higher authorities and register about the fault.the attendent said they will call within 48hrs but they didn't. hence i called again i told the previous complaint but the complaint was registred in wrong way and they have not registered my words at all.then they made a fresh complaint. but still i have not got my hand set.in the meantime i have bought a new handset nokiamodel 5130 for my profession since i wanted a phone very badly, till today no call from nokia or nokiacare. i plead the forum to take necessary action for this delay in making service of my handset and morever not recording my complaint in a proper way

my jobsheet number:335465550/090703/49

my tollfree complaint number: c/o I-769197643

my tollfree complaint number: c/o I-7703172462 attended by mr.rajiv

Company: Nokia cellphone 7500
Country: India

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