Nokia Corporation N-82 Mobile phone
Phone not being replaced

Dear Sir,

I had purchased a Nokia N-82 phone IME No 35898401290488 from M/s Vakils, Hyderabad vide their bill No 3617 dated 09.06.2008. The phone has been defective and has been giving me problems right from the start. It was given to vakils for repair and subsequently sent to Nokia care opposite Fateh Maidan club, Hyderabad vide job sheet No 422434038/08/0827/21 dated 27th August. The phone was returned to me but it stopped working from the next day itself. I complained to the Nokia company at their Bangalore complaint No 080-30303838 and was advised by their executive M/S Maria to submit the handset to M/S S S Electronics, Secunderabad which i did the very next day vide job sheet no 003434038/080916/158 dated 16 September and informed Nokia company about the same. I have made so many phone calls to the company and spoken to M/s Philomena, M/s Jayshree, Mr Partho, Mr Abid, Mr Shadab Hassan, Mr Kiran and Mr Peneet on various occasions (conversation IDs are with me) and visited the Nokia care centre, S S Electronics at least twice a week. The instrument was handed over to me once but was still not working and I was once again told by the company executive at bangalore to return it to SS Electronics which i did and was given Job sheet no 20814 dated 13.10.2008. The phone was returned to me along with a new battery on 28th of November but even this time after the battery died down on the 29th of November the instrument went dead and could not be recharged. I went to S S Electronics on the 1st of December and met the manager Mr Puneet who told me that a new replacement handset was available and changed it for me and gave me a new instrument with the old panel vide IME No 358984010211673 and mentioned the same in the purchase voucher as instrument swapped. I have reason to believe that the instrument replaced is not a new one as this is not working too and was shown to Mr Puneet of S S Electronics today i.e. 02nd December who asked for 2 days time to get it repaired. I refused to give the handset to him as i am now tired of all this. I came back home and spoke to the company at Bangalore who are also not very helpful and wanted me to give the handset back to S S Electronics. As an individual i have done my best to resolve this matter but it has not worked. I would appreciate if you could help me by getting the company to replace the handset at the earliest.

Thanking You,

Tarun Bahirwani,

4, Jawahar Nagar,

Prenderghast Road,

Secunderabad - 500 003,

Andhra Pradesh.

Ph No 98490-09883

040-27845916

Company: Nokia Corporation N-82 Mobile phone
Country: India

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