Nokia E 50
Very Bad service!!

Hi,

I have Given my Nokia E 50 for servicing to the Nokia Care Indira nagar (New Tippsandra) Bangalore in May 09 . The issue was few of my mobile keys were not working. I got the delivery within a week mentioning the problem been rectified but infact next day itself it was again in same condition. The keys were not working, becuase of my hectic shcedule i was not able to go again for a week and i went to the Nokia care i.e. on Jun 6th 09, i waited around 1 hr and they given me back saying the problem been rectified..but to my surprise same day evening the problem came again..I went to the Nokia care again on Jun 10th..this time i was quite upset as this was my 3rd visit for the same problem, I had a chat with centre manager and he assured me within 2 days the issue will get fixed..i didnt get a call for next 6 days, Today i again went there, the phone is given to me mentioning the issue is been fixed..but in fact the issue was still there. I shown that to the Nokia care manager and he took the cell again and came back after 30 minutes saying there is a problem with mother board and replacing mother board is as costly as buying new phone, by this time i was completely lost..i have asked these simple questions and i didnt get any answer for any of the question..except saying they will return back the money taken..in addition to this to my surprise they have changed my cell battary for which they didnt have any explation..

1) Does it take 4 round to identify the problem

2) What is been fixed in first 3 trips... everytime it was mentioned to me that issue is fixed.

3) What are the quality chks they have internally.

4) Over the phone the rep was not able to get my job details, how do these folks manage/keep tracks of the jobs.

Please let me know if anything can be done so that other folks dont have to suffer/get the bad service.

Thanks

Yours

Prashant Agrawal

Company: Nokia E 50
Country: India

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