Nokia E50
Re: Nokia - Manobalan S - E50 Service Provision

Job Sheet Number:025343506/080215/24 dt: 15 feb

Hi,

This is connection to your overwhelming (sarcastic) response extended to my earlier mail dated 2 March & for the wonderful service delivered to my Phone.

Today I got a call from Coimbatore Nokia Care center, calling me for the delivery of my phone. To my shock the phone was in a awkward condition. The phone is definitely not mine, picked up from any junkyard in your factory and shipped to me in name of replacement.

If this is the Kind of service the Great Brand is offering to Indian Customers, my Kudos to your team effort Guys.

In my words "I gave you a Genuine currency & you guys in return give me a Fake one".

Fortunately I have taken few snaps of my phone on 15 Jan, a month before i dropped it you for service, I'm sending it to you. I have totally lost my Trust in the company & your service, Now i doubt if the entire phone including the so-called replaced board is also a fake one.

So from Now, I'm not going to trust your service any more. I either want my phone replaced to a new one or my Money Back. I'm not ready to accept any other outcome.

And to the extreme goodness, There is no regional/zonal manager whom i could resort in person around my city as the other brands have. You want every thing done over the phone at the end of it you cheat us & make us spend some 100-200 bucks plus a feedback survey for the poor service offered.

The service center is above all, with their answer saying that they did not make a remark on condition of the phone while accepting it for service. In-total this a failure of your customer service system.

Whose Mistake is this, "is it mine for having chosen Nokia Brand or Preferring to purchase from Priority shop or Seeking a service from Company service center or some thing beyond this"

Its now 20 days i have dropped my phone & still uncertain about my phone.

I'm disappointed for having lost my own phone in name of faith.

As an active member of Consumer Forum, i would not hesitate to walk in to our office and lodge a petition.

I Mean it, I would not accept any replacement unless the phone/instrument is seal opened in front of me (i feel cheated with the first impression your guys gave me)

--

Manobalan Seenivasahan

CP-AI

Coimbatore

India

Company: Nokia E50
Country: India

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