Nokia E51
No Spares availble at Nokia Care

I had purchased Nokia E-51, Chasis No.: 358997011570616 from Vijay Sales, Prabhadevi, Mumbai 400 028, on 21/02 Invoice No: 58681. Last month the ph. was diconnected all off sudden, which i was thought due to battery prob. I charged it again bt it was getting warm but it was dead. I gave it for repair at authorised Nokia Care, at 9/10 Padmavati Darshan, N.M. Joshi Marg, Opp. Deepak Cinema, Lower Parel, Mumbai 400 013. Ph. 022 64403030/6420444 against their job sheet No. 646504867/090921/19. They said it will take 15days for finishing the job, will let us knw the estimate after a week. There was no call from the Nokia care for 1week. when i called them they said it is not repaireble & to collect the handset. When I ask them about the complaint report, they said they dont give it to customers. I was shocked & dissatisfied with their service & the system. Again I ask them to give me in writting why it was not getting repaired, they give me in unprofessional way in writting 2lines as remark on plain piece of paper that PFO & antine switchers problem, Spares not available. Then I ask the authorised person Mr. Girish Gangar, who gave me some lame execuses & electronics goods problem which I was not satisfied. I had wrote my remark on the Job sheet where the signature has to be made while taking the handset. They said the complaint goes online to the Nokia co. Its very dissatisfaction where the co. like Nokia is not caring the customers. Its only 1.5years where my handset is dead completely. There was no liguid logged/physical damaged by me. Please revert me on this subject at earliest or I will go to consumer court if i dont get the feedback from you.

Company: Nokia E51
Country: India

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