Nokia E51
Bad Service

I bought a Nokia E51 Mobile Phone from Car Phone Warehouse in Blackrock, Co. Dublin, Ireland in May. Two weeks after buying the phone it started giving problems. I brought it back to the shop. The phone kept hopping to different applications and occasionally I would get no response when I would press a key. The man there took out the battery. He said this will reset it and that it will be OK. A few days later I had another problem. I was getting no response when pressing keys 3 and 6. I brought the phone back. The gentleman in the shop said the buttons had popped out and he pressed it back in.

The original problem kept reoccurring. I would take out the battery and reset it myself and it would be ok again for another while.

I was hiking in Donegal in September and I found myself in a situation where I needed to make an urgent telephone call. The phone would not work as I was getting no response from any of the keys. Taking out the battery and resetting it did not solve the problem. I again brought the phone back to Carphone Warehouse, Blackrock. The gentleman there tried to convince me that it was a network problem and I had difficulty convincing him that it was a problem with the phone. He said he would send it for repairs and that it would take 2 to 3 weeks.. He could not give me a replacement phone whilst in for repairs. I brought it to the repair centre myself and had it back within a few hours. They told me it was a software problem. However the same problem recurred again after a few weeks. I again brought it back to carphone warehouse where again the gentleman there tried to convince me that it was a network problem. At this stage I wasn't able to even send text messages.

I asked that the phone be replaced. He said he could not replace the phone as it had to be in for repairs 3 times before he could do so. He also had not recorded my previous faults which I had brought to the shop on his computer system. I got onto carphone warehouse helpdesk and got no satisfaction there. I brought the phone into Carphone Warehouse, Grafton St. where I met a very helpful Manager. He said all he could do, as it was company policy, was send it back again for repairs. This will now be the third time that the phone has been in for repairs. He said it may take 3 weeks but he was able to give me a replacement phone.

The service I have been getting from Carphone Warehouse has been deplorable. I have wasted several hours going and it this stage I feel I can't trust my phone when I get it back.

Company: Nokia E51
Country: India

  <     >