Nokia - E51 Mobile Phone
Nokia dealers not providing spare battery

I was gifted a Nokia E51 phone (original with bill) in December '07. Recently the battery was starting to drain very fast. I approached the Nokia service center to have my phone checked. They took my battery out and put it flat on the table and rotated it. It was spinning freely and they said that the battery should not spin so freely and that there is a bulge and that is the reason why it is not retaining charge. They did not make a job sheet for this and asked me to go to a Nokia priority dealer to get the spares.

To my surprise none of the Nokia priority stores had the battery spare and they said that Nokia does not supply enough spares of this battery. I asked if they can place an order and get me the battery. They said they cannot do it.

Nokia care was also not helpful, they continue to claim that the battery is available and they give me nokia dealer numbers, most of which are not in use or are not nokia dealers any more.

In this situation I feel I can go the consumer court for causing so much trouble to a consumer by not having spares.

Please advise.

Regard

Arjuun

Company: Nokia - E51 Mobile Phone
Country: India

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