Nokia E-71 handset
Few Keys of Handset does not works

I am using Nokia handset E-71 which I had purchased from K-3, TRADING PVT. LTD G-8, Savitri Market, Sector-18, Noida

IMEI No-354855027501476

Book No- 130

Cash Memo No- 6455

I was able to use this handset properly just for 4 month later started facing problems in few Keys of Key pad like -

Back Key,

Call End Key (red button),

Comme Kay (,),

Dot Key (.) and

Drop down key

My approach to Nokia care

 I approached to Nokia Care center at Vaishali Sec-4, Ghaziabad on 31st May 09, and addressed them the issue. Front desk executive Shalini attended my call and told me that there is a software issue, and need to Format the software and problem will be resolved and did the same. Gave me the job sheet with number-

JOB SHEET NUMBER- 273433527/090531/32

At the time of collecting the handset key were working fine but just after few hours same problem happened

 On 04 Jun 09 I again visited same Nokia Care (same store, Vaishali Sec-4, Ghaziabad) and met with same executive Shalini, told her that issue is still persisting. She gave the handset to engineer. After 15 to 20 min they returned my handset and told me that THEY HAVE LOOSEN THE KEYPAD and if still issue persists then they need to send handset to company.

This time no JOB SHEET was provided

Problem was still not resolved (At the time of collecting the handset key were working fine but just after few hours same problem happened)

 I again visit Nokia Care on 07th Jun 09 same store, Vaishali Sec-4, Ghaziabad, this time I had decided to send the handset to company. And gave the handset to same executive Shalini

Same JOB SHEET given to me with number 273433527/090531/32 but with changed date i.e 07th Jun 09

After getting the handset back some 1446 number sticker is pasted on handset

My handset was sent company and after 9 days I received a call from Nokia care that issue is resolved I can get my handset collected. I collected my handset on 17th Jun 09.

This time also keys worked for just few hours and again started creating issue.

Now please tell me where should I approach, I think I have already followed all the procedure but still your hi-tech engineers are unable to resolve the concern.

It has become very difficult now to tolerate this issue, “KINDLY GET THIS HANDSET REPLACED”

Company: Nokia E-71 handset
Country: India

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