Nokia e75 mobile phone
Defective brand new mobile phone

I am facing a lot of issue with this phone. Ever since i bought the phone on the 26th of May I have been facing issues.

Current issue: Phone keeps switching between home page and the last access page continously. This is happening on both personal and business mode of the phone. Also the phone keeps hanging.

I have a complaint to raise against Mr Sunil (919343330303)- Manager of Nokia Care: Care point* # 199F, 1st Floor, 27th Croos, 7th 'B' Main, 3rd Block, Jayanagar, Above Nilgiris, Bangalore-560011. When I had the camera issue I had visited his center and none of his employees including himself were helpful. Infact he was busy filling up an application for "Nokia Certification for his center". He went on to tell me that he uses a 5 mp camera phone and that the quality of that camera is never consistent so how can a 3 mp camera phone have a good quality (clarity). He refused to help me and said he will not take the phone for inspection. He (to maintain customer service) gave me the Nokia helpline number 080-30303838 and informed me to let them know that he is not accepting the phone for inspection. I called up the number but in vein as they could not see the phone.

Then I went to Magnum Fashions*, Nokia care center and met Mr Rao (atrue customer service executive). He checked my phone and gave me reassurance that he will get this phone checked by his technician and fix the issue. This was the first instance of service provision. I got the phone the next day. It worked fine until 13th June when the phone kept switching between the home page and latest accessed screen on the personal mode. I revisited the center and Mr Rao checked the phone. He was surprised to see the phone's condition. He as per his technician's instruction restored the factory settings and things were back to normal. He also informed me that he would check to see if there is any solution to the bug and revert back to me. On 17th the issue came back again. Visited the center again and Mr Swamy (with help of Mr Rao) attended and informed me that they will send the phone to HO.

I am very disappointed with the quality of the phone. I had bought this phone to gift it to my sister on her birthday on the 7th June however she has not been able to use the phone since then.

As per your instruction I have submitted the phone at a nokia care.

1. Complete address of the Nokia Care Centre where the handset is submitted

Magnum Fashions*, Bangalore, #7, 11th Main, 3rd Block (East), Jayanagar, Banglore - 560 011. 080-41211544.

2. Latest Job sheet number and date of submission of the handset

300465550/090617/37 - submitted the handset on 17th June. Given to Mr Swamy in the presense of Mr Rao - (919632906172)

3. Previous Job Sheet numbers and their respective dates of submission

300465550/090609/25 - dated 09th June - Issue with camera clarity. Fault found with the software and it was upgraded.

4. IMEI/Serial number/ESN number of the mobile phone

IMEI #: 356855021966897 - Model: Nokia E75-1 Red.

5. Date of purchase of the handset

26th May.

6. Your alternate contact number

Contact no: 919900303952

The phone is currently with Nokia. I have not still used the phone ever since i have bought it.

Company: Nokia e75 mobile phone
Country: India

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