Nokia Express Music 5800
Poor quality of the product

Sir,

My name is Dr. Punith K. I am working as a consultant in M S Ramaiah Medical College in Bangalroe. I have been a part of nokia family ever since I started using mobile. I have changed 5 mobiles and all have been nokia. But this time is the worst experience with nokia. I bought my nokia 5800 (IMEI no. 354182026964633) 2 months ago. Within 2 weeks, there was dusting accumulating between the screen and glass. I went and showed them. Till I went inside everything was working fine. I gave the phone for inspection and after 5 minutes they say the touch screen is gone and they asked me to replace it. Since I did not want to make big fuss of it, I payed Rs.1700 and got it replaced. But the problem did not end there. Dust continued to accumulate again. When I went back, they said it is normal for it accumulate and asked me to get it cleaned regularly. I was shocked to hear the response. I mean I never expected a big company to make such defective phones where dust always gets accumulated. Now, my head phones are not working. I cannot hear from the left piece at all. I went to get it checked. They say I had to give it and they will need minimum 15 days to get it replaced. I mean this is the worst customer care I have experienced in my entire life. Like I am a doctor and with the present swine flu pandemic situation I need my head phone as I receive my calls in hospital only through it to minimize contact and contamination.

The main reason I always buy nokia is for it good quality. With the present experience I surely have switch my brand henceforth. As a last ditch effort I write this complaint to request for help. I cannot be roaming to nokia care shop nor can I use my phone without headphone. Kindly look into the matter. I will be waiting for an appropriate response at the earliest.

Yours sincerely

Punith K

Company: Nokia Express Music 5800
Country: India

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