Nokia/Handset E-71
Defective handset

I Sulekha Kaul, advocate by profession and resident of 3/27, 3rd Floor, East Patel Nagar, New Delhi 110008 had very recently on 30th July purchased Nokia Handset E- 71, from Mobile Store, 23/4 East Patel Nagar under the invoice no. DEL/ 01171/00001/6298.

Through this letter I would like to lodge a complaint about defective handset sold to me which showed defects from the date of the purchase itself. Some of the keys of the handset are not functioning and as a result I can neither make phone calls nor can I send messages. It seems that the handset was defective from the very beginning and this manufacturing defect became obvious on putting the handset to use. Initially, the keys on the handset would work intermittently, however, with passage of time they have become completely non functional.

I had approached Mobile Store with my grievance, however, they advised me to contact the Service Centre at West Patel Nagar, Near Shadipur Metro Station. As advised, I had promptly taken my Handset to the service centre, however, to my utter shock and dismay, they not only refuse to entertain my grievance but also did not replace my handset. On the contrary, they advised me that since it is a new handset, they would not open it and directed me to approach the head office of the Company.

More than two months have gone by and after having bought such an expensive hand set, I have not been able to use it.

Being an Advocate by profession, I have to make numerous calls to my clients and associates. Being in this profession for more than 14 years, with time I have through sheer hardwork and dedication built an extensive practice and client base which depends and relies on me. For me, my mobile is my lifeline and with this defective handset, I am suffering not only financial loss but also mental agony.

You would appreciate that in today’s time a mobile phone is not a luxury but a necessity. The reason for buying this handset was primarily to facilitate my profession and to make use of the additional features such as internet and email facilities, however, it is very baffling to know that Nokia which is one of the leading manufactures of mobile handsets have shown such callous disregard to its customers. Almost two months have gone by and there has been no redressal to my grievance. Not only my work has suffered on account of defective handset but it has also caused a lot of anxiety and apprehension due to such indifferent attitude of your Company.

I have invested my hard earned money in purchasing such an expensive handset and as a customer it is my right to demand value for money. It is very unfortunate that your Company has failed me on both accounts. It seems that a defective handset has been sold to me and to my utter dismay, there is no redressal till date.

Through this letter, I request you to kindly replace my handset with a new one which functions properly and to my satisfaction. Even, otherwise, since I am under the warranty period, I would appreciate that my handset is replaced with a new one at the earliest.

Looking forward to hearing from you in this regard and hoping redressal to my grievance on an urgent basis and within a weeks time.

Yours truly,

Sulekha kaul.

Company: Nokia/Handset E-71
Country: India

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