Nokia handset N-70
Screen becoming blank

Had the opportunity to up-gradet o a Nokia N-70 handset brg IMEI Number 351863016392694 in April along with many of my colleagues as Corporate customers.

I am constrained to convey that the said Mobile set went bust on 6th March with the screen going blank slowly, although the phone kept on working. After getting the location of the nearest Nokia care centre from your Bangalore centre on 7th March the same was submitted to M/s Micronas Telecom, Sector 27, Noida on 8th of March.

After 10 days i received a call today conveying that Nokia Repair Centre has examined the handset and has inferred that the set is irrepairable citing 'ingress of liquid' as the proable cause and further conveyed that Nokia is not in a position to do anything in this case as this particular clause is not covered under warranty. I am completely flabbergasted, not because of loss of set worth more than Rs 15000/ but the callousl way Nokia has is trying to unbond the relationship assiduously developed in the past 4 years between Nokia and a customer.

I would like to convey and vouch that there has been NO ACCIDENTAL INGRESS OF ANY LIQUID OR PHYSICAL DAMAGE FROM MY SIDE. This particular thing has been reluctantly agreed by the concerned staff at the Nokia Centre ie there is no physical damage, however they reiterate that due to moisture on the mother board the problem has occurred. IF due to excessive atmospheric humidity, some moisture settles on the motherboard, IS the Customer responsible for the same just because the system is not designed to handle the same. Agreed, if it is confirmed that there is external ingress of liquid due to the fault of customer, Nokia should not be held responsible but in this case this particular clause is being shall i say 'Misused' to wriggle out of the situation.

It does pain in the heart to lose a set within a year but it makes me astounded the way Nokia has conveyed the loss of set (irrepairable) unmindful of the loss of goodwill and reputation they will earn from a Corporate premium customer. It smells of autocratic behaviour of a Market Leader which i fear is not a good sign.

Company: Nokia handset N-70
Country: India

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