Nokia Headset HS -47
Careless attitude of Nokia Care centre

Dear Sir/Madam

I purchased Nokia Headset HS-47 from CROMA inside Crown Interiorz, Faridabad on 12/07. After 2 months of its usage, I found out that the upper layer of ear plug started coming out so I visited CROMA for repair but they advised me to visit a Nokia Care Centre for this. So I went to one of Nokia Care Centre M/S Simar Solutions, NIT, Faridabad (Ph No 0129-4036768). They told me that it can't be repaired and need to be replaced only. So I gave them my Head Set along with the Pin which is used for N 95 as it was the part of headset that I purchased. I thought that as they are going to replace that so they will replace every thing which was the part of that headset. After nearly 20 days, they at last returned a headset (whether new or old.. I don’t know as it was not properly packed like the one I purchased from CROMA. When I asked them for Pin to connect it to N 95 as it cant be connected without that pin. He said that they have not got that. I told them I gave them every thing that I had in that packet. Any way, they told that they will try to arrange for a pin and asked me to visit them next week. It is almost 35 days from that day and in spite of my and my colleagues repeated visits, he is neither arranging for that nor responding to my phone calls. Also he gets very aggressive while speaking as if he is the one controlling whole NOKIA. I even alarmed him that I would complain about him to higher authorities in NOKIA but he remained unperturbed.

I will request you to speak to him on priority regarding this. Although this is a very small issue but I want him to understand the importance of Customers. He must be doing the same with others as well leading to spoiling the image of NOKIA on the whole. Also please refrain from giving NOKIA CARE Centres to people like these without proper scrutiny. Looking forward to your prompt response.

Vinay Sharma (9910476985)

Company: Nokia Headset HS -47
Country: India

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