Nokia India
Lacking of after sale service causing harassment by NOKIA

Dear Sir

I have purchased a NOKIA 6700 classic handset on 13/09 from THE MOBILE STORE LIMITED (Branch-38, Gariahat Road, South, Ground Floor, Space No. 5, KOLKATA). Since the purchase I have been harrased quite to suffer a lot of moneytory losses & mental harrasements in the last two months. The handset was sold to me in a defective condition which I found in the very next day I requeted the seller to change the handset within 2 days of purchase. Instead of changing it they just told me to go to nokia care & told me that they have nothing to do after selling the handset. I went to NOKIA Care (Branch-Satya Telecare.229 Chittaranjan Avenue, Near Girish Park Metro Station, Kolkata-6). I also requested them to change the handset everytime (total 3 times) I visited them when a new defect was coming out one after another after each time some patch repairing was done. In the last time when I came to know over phone by a call from the above said NOKIA Care on 16/11/09 that this time also my handset was just repaired I did not go to collect the repaired handset that I am affraid that a new defect will come out very soon & wiil cause me to suffer mental harrasements & waste my valuable time leading to suffer more moneytoty losses as like before. I also complained to NOKIA Care head office bangalore & mailed to nokia.co.in to chane my handset but no one heared me. It is obvious that the handset was sold in a defective condition has the defect found in motherboard just within a 2 days which is completely gross manufacturing defect. As the total matter is taking a long period (already more than two monyhs of warranty perion is lost almost without any use of the hansset by me). The usable warranty period is shortening day by day. Therefore it is desired to issue fresh full warranty period from the day of supply of the new handset. Here are below some important documents which you may need.

1.IMEI NO OF MY HANDSET:353181033759698

2.LAST JOB SHEET NO AT THE ABOVE SAID NOKIA CARE:271504886/091102/82 (as on 02/11/09)

3.COMPLANT NO AT NOKIA CARE BANGALORE HEAD OFFICE:18888602497 (as on 03/11/09)

4. I received from NOKIA (My case reference No is 1-9085523853. as I received it from contactcentre.india@nokia.com on 13/11)

5. DESCRIPTION OF MY HANDSET: NOKIA 6700 classic-1 Black.

Company: Nokia India
Country: India

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