NOKIA INDIA PRIVATE LIMITED
Not replacing new faulty Mobile Device

Myself Subhadip Dutta and I am from Kolkata. I am a very old user of Nokia Mobile Phone. Recently on 7th November I have purchased a Nokia E 63 (IMEI No. 356939030107477) from Nokia Priority, but while from the very first day while I was calling someone, the person I was calling were use to say that it is noisy; I thought it must be a network problem. But day by day the noise increases drastically. And the incoming voice is also started to get noisy. And from the last one week the outgoing voice got blank. I use to stay out of station quite frequently, so it is not possible to visit your Nokia Care instantly. On 25th November I have visited your Nokia Care (Everest Mobicare, 10, Lenin Sarani) for replacement of the Mobile Phone. But your customer care people did not agree to do that, in spite of they have found the Mobile phone has got technical problem. And they have asked for 15 (Fifteen) days to repair the Mobile phone. But it is next to impossible for me to wait for fifteen days, without having my mobile device. I have talked to your customer care regarding this issue, but they have told me to submit the Mobile phone to your Nokia Care to get a Job Sheet Number, they only they can proceed further. As per their instruction I have submitted the Mobile Phone, my Job Sheet Number 290504886/0911/2569. In my Job sheet Nokia Care have mentioned targeted delivery date is 11th December which is not acceptable to me. I again called the customer care regarding this issue and told them to replace my Mobile Device. But they did nothing in this issue. They only said the Mobile device would be sent to Delhi, and there they will check the device and then they would decide. They are not replacing the faulty Mobile Device

Company: NOKIA INDIA PRIVATE LIMITED
Country: India

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