Nokia mobile 5800
Non Repair of Set

Ph. 9811339044

011-25686881

Headquarters

Dte General Border Roads

Seema Sadak Bhawan

Ring Road, Delhi Cantt

New Delhi – 110 010

546763/AG/202

M/S Nokia India Pvt Ltd.,

2nd Floor Commercial Plaza

Radisson Hotel

NH-8, Mahipalpur

New Delhi – 110037

Tel. 91 11 427 99 050

Fax 91 11 427 99 032

IRRESPONSIVE AND INEFFICIENT RUNNING

OF BENZ INDIA PVT LTD

Dear Sir,

1. A Nokia handset model No 5800 IMEA No-354182023705542 which had been newly launched was purchased by me on 11 Jan (photocopy of original bill att). The display of the phone was defective hence I handed over the set to Benz India Pvt Ltd for repair on 20 Aug vide job sheet No-101433527/090820/5 and they promised delivery on 22 Aug.

2. Despite making repeated calls which are not attended to, and three visits traveling 80 Kms, the set has not been returned to me nor Nokia Care has been able to tell me the status. I am a serving defence officer and my office timings do not permit me to make so many visits. I have suffered a lot of inconvenience and mental agony due to this. Nokia being a Internationally reputed company I had hoped for better quality handset and good service.

3. The response of Nokia Care has been very poor and they don’t even attend to telephone calls/customers. Unable to carryout my official work I brought a new SAMSUNG handset on 25 Aug. Such poor response and mismanagement was not expected from Nokia and firms associated with you.

4. I am writing to you with the hope that the above problem will be addressed to and my Nokia set will be repaired/replaced immediately. I would request your personal attention so that the name of Nokia doesn’t suffer an irreparable damage.

Yours faithfully,

PS Bhinder

Lt Col

Joint Dir ‘Q’

For Dir Gen Border Roads

27 Aug

Copy to:-

BENZ INDIA PVT LTD

C-126

Naraina Industrial Area

Phase-I

New Delhi

Company: Nokia mobile 5800
Country: India

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