Nokia Mobile 6500 Slider
Promised me a new phone and they have not given me the new one yet after 4 months of Complain

I brought Nokia 6500 slide phone for 14, 000 Rs in the third week of May from Hot-spot in Chandni Chowk. After two months I discovered that phone is not working properly. After this I give my phone for repairing it at Nokia care centre on 7th august at Goel Trading Company, Subji Mandi, Near Clock Tower, New Delhi. In first week of September I received a call from Nokia customer care that my phone has been repaired and I can collect it from Nokia care centre but when I visited the care centre and checked my phone I found that it has the same problem and my phone is not repaired. Then on the advise of care centre executive I again gave my phone for repairing with the same service slip there after I keep on calling them to give my phone back but no one at the care centre and customer care ever bothered. when I call at the nokia call centre they told me to collect my phone from the care centre on 27th of september as they will despatch it on 24th of september but when I went to care centre they told me that they have not yet received my phone I again launched my complaint with the care centre they registered my complain for the second time and told me to collect my phone on 5th of october but again when I went the care centre they told me the same words that they have not yet recieved my phone from Nokia. then this became my regular feature i call nokia customer care daily as wellas care centre executive to enquire about my phone they keep on assuring me that my phone will be available with in 1or2 days but nothing like that has happened yet. I also mailed to register my complain with Nokia India head Mr Bharat Malik at bharat.malik@nokia.com but there is no response from him I also registered my Complain at the address given on the websites but again there is no response from them in between I tried to contact several high ranking sales as well as service people in Nokia to refer to my complain but no one has ever come up with the positive response. My complaint registered with Nokia call centre with the reference number 2-3CJS3B (repeated for all the complaints). the service centre where i had given my phone is Goel Trading Compony, Clock Tower, Subji Mandi, (Near Kamla Nagar) Delhi. The complaints with Nokia are registerd under the name Vineet Gera.

I feel both mentally as well as physically harass as the behaviour of the care centre executives is also not good when ever I pay visit at the care centre they started to misbehave. For any further detail of the matter you can contact me on my mail address gagangera@gmail.com My Name is Gagan Gera, Working as editorial assistant with ALL India Radio News Service Division, Akaswani Bhawan, New Delhi.

Company: Nokia Mobile 6500 Slider
Country: India

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