NOKIA MOBILE E51-1
Camera / Keypad malfunctioning

I have given my Mobile Phone Model E 51-1, Hand set No. IMEI 358997013336875 for repairing at the Nokia Customer Care Centre {ASC No: 419 465550} at Coimbatore on 28th March. The fault informed for repairing was Camera and Key pads not functioning. The Service Job Sheet Number: 419465550/090328/21 Since then, once in a week, I contact the Service Centre to ascertain the position of Servicing. But, it is distressing to note that the required attention has not been paid to me by your authorized Service Centre Personal. They always give some evasive replies for not completing the repairing of the Product.  Even after a lapse of 45 days, I am unable to know the exact reason for not getting back my mobile repaired.  As per the terms and conditions of your service centre, the product should have been repaired within 7 days and the Customer ought to have been informed the position. However, your Service Centre Personal neither informed me the reason for delay nor repaired it and delivered back the Set. This flippant attitude of the Service Personal causes anxious moments to me. You are requested to intervene in the matter to issue necessary directions to your authorized Service Centre Personal to ensure that my Handset is repaired and delivered to me immediately.  Since, I have already waited for 45 days, without any progress in the matter; I will be constrained to refer the matter to the Consumer Court for appropriate action and redressal of my complaint.

Hope, you will take stock of this situation and act prudentially not only to issue necessary directions to your authorized Service Centre and also ensure that the image of Nokia is not tarnished by unworthy Service Centre Personal.

Gandhimathinathan

GMN & Co.

94430 44970

12.05.2009

Company: NOKIA MOBILE E51-1
Country: India

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