Nokia Mobile - Express Music
Poor response from Nokia Customer Care for my Mobile Problem

Kindly find the Complaint mail which i made to Nokia Care Centre

(((Am a Software Engineer, working in Bangalore, had a very bitter experience with your product. I want to share the same with you expecting a remedy and positive response from you.

I bought NOKIA MUSIC EXPRESS (5310) mobile on 10th of January (Evening) from Global Access Showroom in Koramangala, Bangalore.

Within a hour of purchase of mobile, i found that the mobile had a Flickering problem. The immediate next day, i approached the Global Access Showroom. They advised me to format the mobile settings which also not helped me to get out of the problem. Again they asked me to approach Nokia Care Centre to rectify the same.

I approached Nokia Care Centre (Samvaradhi Technologies, A/4, KHB colony, Near Airtel office, 5th block, Koramanagala, Bangalore-95) and explained about my problem on 21st Jan 08. They promised me that it will be rectified within 7 to 10 working days. I didn't knew at that point of time that the promises given by Nokia care centre is only for words, not for action.

After 10 days, when i called them, they told that they will get back to me on 4th Feb (i.e. Today). I was behind them every day to get a response. Today morning i got a call that they need another 10 days. I havn't expected this kind of poor and irresponsible service from a reputed company like Nokia.

Unfortunetely, i haven't used that mobile for even one hour. Am supposed to get a replacement mobile which neither the Global Access Showroom nor Nokia Care Centre is ready to give me.

Ultimately, am in trouble only because i did a big mistake by choosing your nokia product to buy. The way, Nokia care centre behaved to me is really arrogant and not customer friendly. This is not the kind of service that a reputed company is supposed to give. I request you to look at my genuine problem and replace my mobile. You can find below the details regarding my jobsheet number and address of Nokia Care etc.

Nokia care center address:

Samvaradhi Technologies

A/4, KHB colony, Near Airtel office, 5th block,

Koramanagala, Bangalore-95

Contact Number:080-41224127

Email: samruthi_koramangala@nokiacareindia.com

My Jobsheet no: 285343506/090121/42

Global Access Address:

#118, 80 Ft Road, Koramangala Indl Area, Bangalore, Karnataka 560095.

I still believe that i will get a solution to my problem and expecting the genuine service from you. )))

Company: Nokia Mobile - Express Music
Country: India

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