Nokia Mobile N -5610
Sold defective piece and rude staff

Sir/ Madam,

I had purchased Nokia N- 5610 Blue music express from RPGCELLUCOM Shop no 24, SHree Ganesh Angan Co-op hsg soc, Thakur Village Mumbai 400101 on 28th Jun at 8pm.

Cost of Mobile is Rs 11599 .

Mode of Payment - Cash

The very next day the cell hung. I immediately rushed to the shop which is close to my house. Iwas told by the store Manager

that it is a software problem i will have to deal with Nokia Service centre. The cell phone was switched off and on immediately . it started functionting. The store manager and his collegue (Dinesh) gave me a sales pitch. I asked them to cut it short and told them that if once again happens. I want them to change the handset (As per Nokia within 48hrs of purchase the handset can be changed). The next of couple of days i don't know whether it was their good luck or mine the cell functioned smoothly for a week.

From 9th Jul onwards the same problem was faced by me.

But unfortunatley i couldn't visit the shop as i was travelling or in

meetings.

To reactive the cell by swtiching it off and after a few minutes i had to swtich it on.

On 22nd jul i faced the same problem. The irony is that as i was busy talking to my collegue the cell phone went blank. Luckily i was only a few meters away from the shop. I immedaitely rushed to the stop.

Mr Dinesh (that is what he calls himself) and his collegue (name not known) was present. there was a customer who was having a refill done. I lost my head as he was callous towards my complaint. I was irate and said wished to spk to the store manager (Mr Rahul Ihope the name is correct). Mr dinesh told me that he can't help as i had dropped the cell (which is total lie) and his duty is only to cell and not entertain complaints.

The security gaurd of the showroom was more polite than the sales staff. He remembred my complaint on the very next day i purchased. I repeately argued and screamed on top of my voice to get the store managers no. finally he gave me a 9digit no cell no (922416280)

I went home and tried calling up but was aghast that once again i was conned.

I immedaitely rushed to the shop asked him for the right no. He hadn't expected me to return. Finally he knew that he was caught offgaurd and gave the no. I insited that he called. He blatantly refused.when i started screaming like a fisherwomen. He said the company doesn't pay for the calls made through his cell. Finally he dialled the no from the shop landline and put him through.

Mr Rahul (Store Manger) was more rude than the one in the shop. Told me todo whatever i wish to as they had finished their job doing the sales.

MORAL OF THE STORY:

CON the customer with sweet sales talk and wash your hands off when they return with complaint.(EVEN IF THE MISTAKE IS COMPANY/ PRODUCT)

TO HELL WITH SALES TRAINING (SOFT SKILL/ COMPLAINT HANDLING ETC) CONCENTRATE ON SALES TARGET.

CUSTOMER PAYS MONEY FOR DEFECTIVE PIECE AND I SMILE THE WAY TO THE BANK TO DEPOSIT CASH (RECD FROM SALES)

I HOPE THAT I SHALL RECEIVE A POSITVE REPLY FROM YOUR END .PL DON'T REVERT WITH AN APOLOGY LETTER BUT WITH A CONCRETE SOLUTION.

RGDS

Shobha Venkatesh

Company: Nokia Mobile N -5610
Country: India

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