Nokia Mobile Phone 2760
Non delivery of set given for repai

The trust I was having with Nokia has shattered with one incidence and I will never recommend anybody to go for Nokia Mobile because of its poorest after-sales service and false promises I experenced recently Kindly listen the incidence:

I had given my Nokia 2760 for sevice at Nokia Service Centre, Infotel Services, 26/1, Hindustan Park, Near Fire Brigade, Gariahat, Kolkata-700029 (phone 9007077907) on 29.08.2009. The problem was that battery was not taking full charge. (Job Sheet No- 265504886/090829/15 dated 29.08.2009). The target date of delivery was 02.09.2009.

On 02.09. I went to the service centre. After waiting one hour, I was told that set is not ready. On 14.09. I received a phone call that the set will be handed over to me on 16.09.2009. Therefore, I went there on 16.09.2009. After waiting about half an hour, I was told that the set is not ready and it will definetly be given to me on 20.09.2009. So I went there on 20.09.2009. To my shock, I got the same reply that they are sorry as set is still not ready. I told them to give me time of their own even it is after one year no problem, but when after one year when I will go there, the set should be ready. I told them to give me in writing when the set will be ready. They themselves gave in writing that set will be delivered to me before 01.10.2009. Please note that the date was given by them and not by me. Today, when I checked up with the centre, they told that they have still not received the set from Delhi.

Please tell me what a joke it is. Nokia, being such a reputed company, was never expected with such kind of service. So I, as a mark of protest, donote my above mobile set to Nokia. Please please donot give false assurances to the people.

Atleast, I will never go for Nokia mobile now onwards and never recommend to others. May be it is due to wrong type of service centre chossen by me which has hampered the image of Nokia. Any how what so ever may be the reason, I did not get my set in time. So I donate the same to Nokia as a mark of protest...

Regards

Company: Nokia Mobile Phone 2760
Country: India

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