Nokia - Music Express 5800
Defective piece

I purchased a Nokia Music Express - 5800 from my regular Nokia Dealer - Galaxy from Thane on 7th April for Rs.18500/-. I have been using the phone with utmost care. Yesterday morning (11th May) my alarm rang on the phone for 6.00 am as usual. At 7.00 am when i picked the phone to make a call it was dead. I tried charging it, removing the battery and inserting again all was in vain. I informed my dealer and sent it across to him at 1130 am. He sent the same to the Nokia center who says there are some stains of some liquid inside the phone. I went across to the nokia store and they showed me the same. Now I m the only sole person using the phone. My say is that the phone itself was defective before purchasing. Your people say that Nokia has a very strong QC check on all products before putting it in the market.

I deny this statement.

In January I have purchased a Nokia 5310 sealed box. When opened and we inserted the battery for the phone it didn't start. We took it back to the dealer and he accepted that the battery was dead. He replaced it with a new one. Now how did your QC missed this!! When I m telling you that my current Nokia 5800 has not been mishandled then why is my phone not being replaced. Your Nokia service center also accepts that the phone externally is not damaged and it is also difficult for any kind of liquid to seep in through the volume control switch.

This is an defective piece sold to me and I would like it to be replaced.

It is very disappointing that a customer has to plead for an instrument which has been purchased and your people are least bothered to treat this problem. It is not your hard earned money, but I know the pinch of spending Rs.18500/.

I would appreciate if you treat this on an urgent basis.

Regards

Manisha (manishapradhan@yahoo.com)

Company: Nokia - Music Express 5800
Country: India

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