Nokia - N70
Appeal for changr of hand set

TO

THE CUSTOMER CARE OFFICER

NOKIA

DEAR SIR/MADAM,

I SOURAV ROY CHOWDHURY PURCHASED ONE NOKIA MOBILE PHONE FROM ESSAR TELECOM RETAIL LTD. OF 6, CHINTAMONY DEY ROAD, OPP.MAIDAN MARKET HOWRAH 0N 27.10.2008 BEARING INVOICE NO.WB/020020/00001/4170 VAT NO.27800549401-V DT. 19.07. CSTNO.27800549401-C DT. 19.07.2006 ST/MUMBAI/BAS/DIVLL/6062/06 SERVICE CODE AAFE1386KST001.

PRODUCT DESCRIPTION000021073 N70M HS16

• EIHPABGEKACZA*

• PRICE Rs. 9624.00

But the above set is become drastically slow since a few days due to some virus affection and I went to your Nokia Service centre which is located at Deshpran Sashmal Road Howrah-711101 for the necessary action but I astonished when they searched from net and told me that this set is not at all cover under warranty which is very much pathetic to me that the end of warranty is on 19.12.2008. I do not know how is it possible that the warranty is going end by 19.12.08.if I purchase the same on 27.08.09. and they also told me that this is a used set sold by the above mentioned retail company.

The particulars are as follows:

SERIAL NO. 358080014619506

WARRANTY: NO

WARRANTY AND ID: PRODUCT TYPE: RM-84

CHECK: HANDSET: N70

WARRANTY AND ID LOG: PRODUCT CODE: 0539276

SOFTWARE PACKAGE: END OF WARRANTY: 19.12.08.

UNDER THIS CIRCUMSTANCES I PERSONALLY WENT TO THE SAID COMPANY FROM WHERE I PURCHASED THE SET NOT LESS THAN 10/12 TIMES BUT THEY ARE BLAMING THAT YOU DON, T HAVE TO GO TO THAT PARTICULAR NOKIA CARE SHOP AND REQUESTED TO TO THE NOKIA CARE GIRISH PARK.

NOW MY DECISION IS NOT TO HAND OVER THE SET TO ANY BODY AS I AM SUSPECTING THIS AN USED SET AND ANY SERVICE CENTRE CAN TAKE ADVANTAGE BY GIVING A SMALL SATISFACTION FROM ME .

AS I AM GIVING A COPY OF THIS LETTER TO CONSUMER COURT PLEASE TAKE THIS MATTER SERIOUSLY AS I AM NOT USING THE SET RIGHT UNTIL YOU REPLACE IT BY WAY OF CORRESPONDENCE BY YOU DIRECTLY WITH ME BY MAIL.ING

SOURAV ROY CHOWDHURY.

9883441932

Company: Nokia - N70
Country: India

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